Analytical Problem Solving & Decision Making

Analytical Problem Solving & Decision Making

Date/Time: Date(s) - 29/08/2022 - 31/08/2022( 8:00 am - 5:00 pm )
Location: Malaysia, Kuala Lumpur


Outlines

What’s The Problem?!! In the real world, what do you do if you…
  • Get caught not knowing which way to turn,
  • Find poor work quality that gets worse and worse,
  • Run into conflicts which simply won’t resolve, or
  • Find problems which recur regularly no matter what you do?
Introduction to Creative Problem Solving & Decision Making
  • Introducing the program
  • What actually do we mean by creative problem solving?
  • Vertical and creative thinking contrasted
  • The ‘rational’ problem solving process
  • The creative funnel approach
  • Theories of creativity
Problem Analysis
  • Problem definition.
  • Finding the root cause
  • Situational analysis
  • Tracking performance problems
  • The Iceberg Theory
  • Fact Finding Techniques
  • Contrasting the Existing with the Ideal
  • Problem Definition Methods
  • Distinguishing Source from Symptoms
  • Identifying Root Causes
  • Dissolving Tunnel-Vision Blinders
  • Solution Decision-Making
The Problem Solving Methodology
  • Identifying and evaluating options
  • The strengths and weaknesses of the available models
  • Mapping variables
  • Researching risk before the analysis
  • Factor analysis – probability, time and risk scoring
  • Formulating hypotheses
  • Directing a feasibility study
  • Evaluating outcomes – long and short term
  • Creating the right environment for successful decision making
  • Problem solving using the loop system.
Methods of Problem Solving
  • The six-point model
  • Using tools and techniques wisely
  • Opening the unknown doors of the mind
  • Creative thinking using industrial principles of design
  • Creating options and solutions
Decision Making
  • What is a Decision
  • The Decision Process
  • Style and Intuition
  • Systematic Approach
  • Intuitive Approach
  • Indecisiveness
Theories of Creativity
  • Serendipity
  • Personality
  • Place
  • Process
How the Mind Works
  • Left and Right Brain characteristics.
  • Effects of the traditional education system.
  • Adaptors and Innovators.
Barriers to Creativity
  • Paradigm paralysis
  • Scientific management
  • Fear of being ridiculed
  • Fear of losing ownership of an idea
  • Imposing unnecessary constraints
  • Being over-serious
  • Transactional analysis
  • Believing that all creative ideas come from ‘experts’
  • Believing that creativity diminishes with age
  • Making instant judgments
Techniques that you can Practice on your Own
  • Attribute listing
  • Forced relationships
  • Morphological analysis
  • Brain-writing
  • Bionics
  • Word diamonds
  • Clichés, proverbs and maxims
  • Mind mapping
  • Delphi technique
  • Quality Circles
  • Fishbone diagrams
  • Brainstorming

Training Methodology

  • Case Studies.
  • Individual and group discussions and exercises.
  • Intensive training by using templates, diagrams, and charts.
  • Planning activities and presentations.
  • Self-assessments.
  • Action plan.

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