Analytical Problem Solving & Decision Making

Analytical Problem Solving & Decision Making

Date/Time: Date(s) - 08/12/2021 - 10/12/2021( 8:00 am - 5:00 pm )
Location: Malaysia, Kuala Lumpur


Outlines

What’s The Problem?!! In the real world, what do you do if you…

  • Get caught not knowing which way to turn,
  • Find poor work quality that gets worse and worse,
  • Run into conflicts which simply won’t resolve, or
  • Find problems which recur regularly no matter what you do?

Introduction to Creative Problem Solving & Decision Making

  • Introducing the program
  • What actually do we mean by creative problem solving?
  • Vertical and creative thinking contrasted
  • The ‘rational’ problem solving process
  • The creative funnel approach
  • Theories of creativity

Problem Analysis

  • Problem definition.
  • Finding the root cause
  • Situational analysis
  • Tracking performance problems
  • The Iceberg Theory
  • Fact Finding Techniques
  • Contrasting the Existing with the Ideal
  • Problem Definition Methods
  • Distinguishing Source from Symptoms
  • Identifying Root Causes
  • Dissolving Tunnel-Vision Blinders
  • Solution Decision-Making

The Problem Solving Methodology

  • Identifying and evaluating options
  • The strengths and weaknesses of the available models
  • Mapping variables
  • Researching risk before the analysis
  • Factor analysis – probability, time and risk scoring
  • Formulating hypotheses
  • Directing a feasibility study
  • Evaluating outcomes – long and short term
  • Creating the right environment for successful decision making
  • Problem solving using the loop system.

Methods of Problem Solving

  • The six-point model
  • Using tools and techniques wisely
  • Opening the unknown doors of the mind
  • Creative thinking using industrial principles of design
  • Creating options and solutions

Decision Making

  • What is a Decision
  • The Decision Process
  • Style and Intuition
  • Systematic Approach
  • Intuitive Approach
  • Indecisiveness

Theories of Creativity

  • Serendipity
  • Personality
  • Place
  • Process

How the Mind Works

  • Left and Right Brain characteristics.
  • Effects of the traditional education system.
  • Adaptors and Innovators.

Barriers to Creativity

  • Paradigm paralysis
  • Scientific management
  • Fear of being ridiculed
  • Fear of losing ownership of an idea
  • Imposing unnecessary constraints
  • Being over-serious
  • Transactional analysis
  • Believing that all creative ideas come from ‘experts’
  • Believing that creativity diminishes with age
  • Making instant judgments

Techniques that you can Practice on your Own

  • Attribute listing
  • Forced relationships
  • Morphological analysis
  • Brain-writing
  • Bionics
  • Word diamonds
  • Clichés, proverbs and maxims
  • Mind mapping
  • Delphi technique
  • Quality Circles
  • Fishbone diagrams
  • Brainstorming

Course Outlines

  • 35% Lectures & Theories
  • 40% Workshops, Assessments, Group Work & Exercises
  • 20% Role Play & Case Studies
  • 05% Videos
  • Pre-Test and Post Test
  • Test Results Sheet
  • Trainee Performance Analysis Reports

Training Methodology

  • Case Studies
  • Group Discussions
  • Group & Individual exercise
  • Intensive Workshop by using templates, Diagrams & Charts
  • Planning Activities
  • Presentations
  • Self Assessments
  • Assignments
  • Combine case studies, and analysis of real world examples
  • Action plan

Request Booking

Bookings are closed for this course.

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