Date/Time: Date(s) - 19/09/2022 - 23/09/2022( 8:00 am - 2:00 pm )
Location: Thailand, Bangkok

Outlines

What’s The Problem?!! In the real world, what do you do if you…

• Get caught not knowing which way to turn,
• Find poor work quality that gets worse and worse,
• Run into conflicts which simply won’t resolve, or
• Find problems which recur regularly no matter what you do?

Introduction to Creative Problem Solving & Decision Making

• Introducing the program
• What actually do we mean by creative problem solving?
• Vertical and creative thinking contrasted
• The ‘rational’ problem solving process
• The creative funnel approach
• Theories of creativity

Problem Analysis

• Problem definition.
• Finding the root cause
• Situational analysis
• Tracking performance problems
• The Iceberg Theory
• Fact Finding Techniques
• Contrasting the Existing with the Ideal
• Problem Definition Methods
• Distinguishing Source from Symptoms
• Identifying Root Causes
• Dissolving Tunnel-Vision Blinders
• Solution Decision-Making

The Problem Solving Methodology

• Identifying and evaluating options
• The strengths and weaknesses of the available models
• Mapping variables
• Researching risk before the analysis
• Factor analysis – probability, time and risk scoring
• Formulating hypotheses
• Directing a feasibility study
• Evaluating outcomes – long and short term
• Creating the right environment for successful decision making
• Problem solving using the loop system.

Methods of Problem Solving

• The six-point model
• Using tools and techniques wisely
• Opening the unknown doors of the mind
• Creative thinking using industrial principles of design
• Creating options and solutions

Decision Making

• What is a Decision
• The Decision Process
• Style and Intuition
• Systematic Approach
• Intuitive Approach
• Indecisiveness

Theories of Creativity

• Serendipity
• Personality
• Place
• Process

How the Mind Works

• Left and Right Brain characteristics.
• Effects of the traditional education system.
• Adaptors and Innovators.

Barriers to Creativity

• Paradigm paralysis
• Scientific management
• Fear of being ridiculed
• Fear of losing ownership of an idea
• Imposing unnecessary constraints
• Being over-serious
• Transactional analysis
• Believing that all creative ideas come from ‘experts’
• Believing that creativity diminishes with age
• Making instant judgments

Techniques that you can Practice on your Own

• Attribute listing
• Forced relationships
• Morphological analysis
• Brain-writing
• Bionics
• Word diamonds
• Clichés, proverbs and maxims
• Mind mapping
• Delphi technique
• Quality Circles
• Fishbone diagrams
• Brainstorming

Training Methodology

• Case Studies.
• Individual and group discussions and exercises.
• Intensive training by using templates, diagrams, and charts.
• Planning activities and presentations.
• Self-assessments.
• Action plan.

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