Critical Observations & Creative Problem Solving

Critical Observations & Creative Problem Solving

Date/Time: Date(s) - 09/01/2023 - 13/01/2023( 8:00 am - 2:00 pm )
Location: Qatar, Doha


Observation is a key component of innovation. By observing how we and other people do things, we will spot opportunities for improvement. Developing observation skills makes more effective communicators and employees, which is why many employers look for candidates that possess this ability. Furthermore, if a problem is spotted during observation, we can work to provide solutions. Critical observation and creative problem solving are the ability for creativity which is a critical skill in any field. It focuses on divergent thinking, the ability to develop multiple ideas and concepts to solve problems.

In this training, we explain the critical observation skills and the methods of creative problem solving, as well as key problem-solving tools that can be used every day, furthermore, explore how to improve and utilize them in the workplace.


By the end of this course participants will be able to:

  • To understand the role of innovation in critical observations, and the creativity in problem solving.
  • To recognize the importance of diverse ideas, and to convey that understanding to others.
  • To Identify types of information to gather and key questions to ask in problem solving.
  • To use brainstorming and different problem definition tools to generate solutions.
  • To apply a creative problem-solving process to solving problems.
  • To evaluate potential solutions against criteria and perform a final analysis to select a solution.


Module 1: Critical Observations
  • Principles of critical observation
  • The need for critical observation in innovation
  • Critical observation techniques to improve problem-solving
    • Communication
    • Emotional intelligence
    • Critical thinking
    • Attention to detail
Module 2: Creative Problem Solving
  • The problem-solving method: We begin by defining “problem” and other situations that lend themselves to the creative problem-solving process.
  • Information gathering: Next we explore different types of information, key questions and different methods used to gather information.
  • Problem definition: Here we explore why problem solvers need to clearly define the problem. We also introduce several tools to use when defining a problem and writing a problem statement.
  • Preparing for brainstorming: This module introduces techniques for dealing with common mental blocks to brainstorming, and ideas for stimulating creativity.
  • Generating solutions: We explore several idea-generating techniques: free-association style brainstorming, brainwriting, mind mapping and Duncker Diagrams.
  • Analysing solutions: In this module we look at criteria for solving the problem, as well as distinguishing between wants and needs. We also introduce the cost/benefit analysis as a method of analysing solutions.
  • Selecting a solution: Here we discuss that final analysis, as well as the Paired Comparison Analysis tool for selecting a solution.
  • Planning your next steps: This module looks at identifying tasks and resources, re-evaluating the solution and adapting it as necessary.
  • Recording lessons learnt: Once you have solved the problem successfully, apply what you have learnt to make solving future problems easier.

Training Methodology

  • Case Studies
  • Individual and group discussions and exercises
  • Intensive training by using templates, diagrams and charts
  • Planning activities and presentations
  • Self Assessments
  • Action plan

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Bookings are closed for this course.

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