Improving Performance Through the Balanced Scorecard

Improving Performance Through the Balanced Scorecard

Date/Time: Date(s) - 08/12/2021 - 10/12/2021( 8:00 am - 5:00 pm )
Location: Malaysia, Kuala Lumpur


The world of business is moving faster and becoming increasingly complex.  So how might you create an organization where you can focus on business priorities that will deliver business success and on going improvements in business performance? The Balanced Scorecard is a proven approach to management that translates your strategy into action and supports on-going performance improvement whilst balancing both operational and strategic goals.
Designing a Balanced Scorecard (BSC) to deliver Business Success and Improve Business Results will show you how to apply and adapt the process for your company.  Specifically, you will learn how:

  • The Balanced Scorecard builds into a strategic performance management tool
  • To select strategic measures that make sense for your organisation
  • To differentiate between KPIs and strategic measures
  • To focus resource and potential on delivery
  • To monitor and improve performance throughout

Who Should Attend?

  • Senior to mid-level Executives
  • Financial Officers and controllers
  • Process Leaders
  • Strategic Planning Professionals


  • Translate the vision and strategy into operational reality
  • Communicate organizational strategic intent to key stakeholders
  • Understand the nature of Strategic Performance Management
  • Understand the role of strategic measurement
  • Develop an understanding of the role of Performance Management in the context of strategic delivery
  • Track performance against established strategic and operational goals
  • Identify improvements that will impact corporate success


The Balanced Scorecard as a Tool for Managing Strategic Performance

  • How can the Balanced Scorecard support Performance Improvement?
  • Introduction to the Balanced Scorecard
  • Application and uses of the Balanced Scorecard
  • Overview of the Balanced Scorecard creation process
  • Strategy Maps and Strategic Themes
  • Strategic Measures and Strategic Targets
  • Lessons learned from Day 1

Creating a Strategic Performance Culture

  • What is a Strategy Centric Organization?
  • Defining the Strategic Direction of the Organization
  • Engaging the Leadership Team
  • Mapping the Business Strategy
  • Focusing on the Key Messages
  • Introduction to the Case Study
  • Lessons learned from Day 2

Managing a Strategic Performance Culture

  • What data do you need to manage your Strategy?
  • Aligning the Organization to Strategy
  • Linking Strategy and Business Planning
  • Role of Functional/Divisional Scorecards
  • Role of Leadership
  • Working with the Case Study
  • Deriving lessons learned from Day 3

Delivering a Strategic Performance Culture

  • How will you deliver your strategy?
  • Strategic Performance Management System
  • Strategy Review Meetings
  • Managing the Change
  • Communication
  • The role of IT/Software
  • Working with the Case Study
  • Deriving lessons learned from Day 4

Pulling it all together

  • How might it work within your organization?
  • Developing thoughts and ideas
  • Creating a draft project plan
  • Identifying key roles and key players
  • Identifying potential pitfalls and barriers to change
  • Working with the Case Study
  • Lessons learned from the 5 days

Course Plan

  • 35% Lectures & Theories
  • 40% Workshops, Assessments, Group Work & Exercises
  • 20% Role Play & Case Studies
  • 05% Videos
  • Pre-Test and Post Test
  • Test Results Sheet
  • Trainee Performance Analysis Reports

Training Methodology

  • Case Studies
  • Group Discussions
  • Group & Individual exercise
  • Intensive Workshop by using templates, Diagrams & Charts
  • Planning Activities
  • Presentations
  • Self Assessments
  • Assignments
  • Combine case studies, and analysis of real world examples
  • Action plan

Request Booking

Bookings are closed for this course.

WP2Social Auto Publish Powered By :
error: Content is protected !!