Date(s) - 25/11/2019 - 29/11/2019( 8:00 am - 2:00 pm )
Location: Spain, Barcelona
Management Skills for Administrative Professional
Management is frequently described as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their manager’s expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development.
If you are in the role of executive secretary or administrative assistant you’ll find this workshop to be essential to your present job and critical to your future.
This workshop is not a lecture. It is a “hands on” opportunity to identify your existing management skills, develop new skills and bring increased opportunity to your organization and to you personally.
At the end, you’ll be able to
Apply the same skills for your admin responsibilities that all managers use
Have the confidence to succeed when your manager delegates work to you
Use 7 essential management skills to get the job done
Communicate your answers and questions with confidence
Understand and adapt to different personality types
Manage your time and your manager’s expectations
Influence others to get their support and commitment
What is My Value as an Admin Professional?
Where the administrative professional fits
Shifting Your Perspective – Transforming Negative Thoughts
Power vs. Authority – Understanding Your Power
Identifying your power base, determining the limits of your authority and extending your influence
The 7 Essential Management Skills for every Admin
How to Enable your Manager using Core Values
Leading without the ‘Title’
First Impressions and Creating a Professional Image
What does your Body Language Convey to Others?
Understanding and Adapting to Different Personality Types
Communicating What’s Most Important to You on the Job
How to Effectively use a To-Do-List – The Daily Map
Meeting Expectations and Learning Gentle No’s
Meeting Management and Your Time
Learning the Difference between Assertive and Aggressive
Discover an Effective Communication Tool to provide Feedback and Assert Yourself Wisely
- 35% Lectures & Theories
- 40% Workshops, Assessments, Group Work & Exercises
- 20% Role Play & Case Studies
- 05% Videos
- Pre-Test and Post Test
- Test Results Sheet
- Trainee Performance Analysis Reports
- Case Studies
- Group Discussions
- Group & Individual exercise
- Intensive Workshop by using templates, Diagrams & Charts
- Planning Activities
- Self Assessments
- Combine case studies, and analysis of real world examples
- Action plan
Bookings are closed for this event.